Westpac FAQs

What is Westpac Live Registration Process?
Stage 1: Call 1300 650 107 to establish Westpac Live
Stage 2: Select option 2
Stage 3: Do not enter customer number and wait
Stage 4: Say the words “Employee Benefit Card”
Stage 5: Do not enter customer number and wait
Stage 6: Call centre will complete identification and establish Westpac Live
Stage 7: Provide your Westpac Solutions/Entertainment Card Number
How can I login to the Westpac Website after I have registered?

Once you contact Westpac on 1300 650 107 (8am – 8pm ACST 7 Days) and register over the phone, you may visit www.westpac.com.au to access Westpac Live.

What is Westpac Live?

Westpac Live is the online banking service offered by Westpac and is also available as a smartphone app.

With Westpac Live you can:

  • Access your latest balance
  • View transactions
  • Change Your PIN
How do I get my Westpac Online Banking password?

When you register for Westpac Online Banking you’ll be provided with a temporary password. You must change this password when you first access Online Banking.

When should I expect Funds to be available on my cards?

Funds will be available on your Westpac card the day after your payroll has been processed.

How can I check my card transactions/ balance?

Real-time Balances can be checked through Westpac Live, ATM or by calling Westpac on 1300 650 107 (8am – 8pm ACST 7 Days). You may also check your card balance by logging on to RACV Salary Solutions website, however this balance will not be real-time and is updated once daily.

How can I make a BPAY transaction?

To utilise the BPAY option you should be fully identified at a branch. Please visit a Westpac Branch and advise the branch staff that you would like to be ‘fully identified to be able to use Westpac Live’. Branch staff will conduct a 100 point Id check. Once verified and registered for Westpac Live you can log on and follow the instructions online to make the payment. It is important that you check if the bill you are paying accepts payment via credit card through BPAY.

Is the card PIN number mailed to the same address as the card, and how many days later/earlier will it arrive?

The PIN letter is sent 3 days after the card is sent to the cardholder’s residential address.

Can the card PIN be changed without receiving the PIN Letter?

Yes, the PIN can be changed through Westpac Live (internet banking) or at a Westpac Branch.

Will the card have tap and go available?

Yes, all cards are issued with the tap and go functionality. You will be able to tap your card to make transactions under $100 without using a PIN. Tap and go can still be used for over $100 however a PIN will be required.